About me:
My name is Michelle Jernberg. I'm a largely self taught plush maker and aspiring artist from Denmark. I do different kinds of art, but my big passion is to design and make unique and beautiful plush animals.
I made my very first plush owl back in 2012 at the request of a friend. Back then my selection of suitable fabrics was very limited, as few local stores carry faux fur or minky. Luckily, those days lie well in the past now. Over the years my fabric stock has grown and I now carry more than 70 different kinds of faux fur, most of which have been bought from online stores across Europe.
Allergy concerns:
All the items I offer for sale are made in a smoke-, perfume- and mostly pet free environment. I do however have a cat and I like to bring my finished plushies outside to photograph them.
Skrållan is my trusted sewing assistant and she takes this position very seriously. She is always eager to "help" me in any way she can while I work on my plushies.
Contact me if you would like to place an order but have minor allergy concerns. I'll take steps to try and limit exposure to my cat during production and will refrain from bringing your plush outside for photographing.
⚠️ I advise against buying one of my plushies, if you or another family member are suffering from severe allergy against cats or plant material!
Useful Information:
Contact:
You can use the intergrated contact page to send me a message or write directly to me using this e-mail address: demisplushcorner@gmail.com
All communication from me is entierly store related and is strictly e-mail based. I'll never attempt to contact you in any other way. You an write to me in any of these languages: English, German, Danish or Swedish.
Payment:
Secure payment:
I utilize the services of Paypal and Stripe to handle your payments safely. No bank or credit card information will be disclosed to me. All payments are made in real time.
Accepted payment methods:
* Paypal
* Visa
* Master card
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Order cancelation:
I do not accept order cancelations. Do only proceed with your purchase if you are truly committed to buying.
Shipping:
Service providers:
Denmark: DAO or PostNord
European Union: CoolEurope or PostNord
Outside the EU: PostNord
Packaging:
Depending on the size of your order, it will either be shipped within a padded envelope or a sturdy cardboard box. Large orders may be split up into several boxes. Each plush is packed in a plastic bag as an extra precaution against dirt and moisture. I reuse packaging materials for my shipments whenever possible.
Order processing:
Finished plushies will be packed and dispatched within 1-2 workdays after received payment. Commissioned items have a longer processing time and may take up to a few weeks before they are ready to be shipped. You are welcome to contact me for a time estimate if you are considering a made-upon-order item.
Tracking information:
Once your order has been dispatched, you'll receive an e-mail containing your tracking information if applicable. You should be able to begin tracking your item within a couple of hours from receiving the notification. Please contact me, if you suspect that your tracking information may be incorrect and I'll look into it.
Estimated delivery time upon dispatch:
⚠️ Due to the current COVID-19 pandemic longer shipping times and other delays are to be expected.* Within Denmark: 1-2 workdays* Within the European Union: Typically 2-3 workdays* Everywhere else: 1-4 weeks, depending on the destination and possible processing time at customs.Delivery times may be slower, especially around holidays.
Import fees:
When an item is shipped to an address outside of the European Union, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are beyond my control and are at your own expense.
Returns and exchanges:
Returning an item:
If you should wish to return your purchase, this can only be done upon agreement and provided that the below requirements are all met:
* No more than 14 days have passed since you received the item.
* The item is in flawless, reselling condition (now and when it reaches me).
* Your household is free from pets (including hypoallergenic breeds) and plants known to cause allergic responses in sensitive people, as well as cigarette smoke and other strong odors (such as perfume, incense, air freshener etc.)
* The item has been packed securely and according to my directions.
* You send it back with Track&Trace and pay for the return shipping.
* You relay the tracking number to me, so that I can keep tabs on the parcel.
Once I've gotten my item back, and have confirmed that it is indeed in mint selling condition, I'll refund you the purchase price (minus any fees and shipping expenses I've had).
If the returned item fails to meet the above requirements, a full refund is no longer possible. You will be given the option of either a partial refund, or to have the item sent back to you (shipping cost applies).
Damaged or lost items:
Damaged item:
Please note that once a parcel has been accepted by the post office, I can no longer oversee and take responsibility for what happens underway. I do my best to ensure a safe and quick shipment! If your item should arrive damaged, it is important that you contact me as soon as possible, so that we can sort things out. Be sure to provide a detailed description of the damage, as well as photographs showing the extent of the damage (both the item itself and the parcel it came in). Depending on the nature of the damage the item might need a price reduction, mending or replacing. Replacement will only be possible after I've gotten the item back.
Damage that occurs after the item has been delivered and is a direct result of improper handling, is beyond my responsibility.
Examples of improper handling:
* Failure to follow the given guidelines regarding the item's proper usage and maintenance.
* Not keeping the item away from young children or pets.
* Handling the item roughly through play or otherwise.
* Exposing the item to heat or open flame (imitate fur is made of plastic and will melt if subjected to high temperatures. The item may also catch fire).
* Making the item wet.
* Leaving the item outside.
Having an item repaired:
That said, accidents do still happen. Feel free to contact me if your item is in need of mending and I'll see what can be done about it. If it's an easy fix, I might be able to guide you through the process of fixing it. If it is a more complicated repair (but still mendable in my opinion) you can send the damaged item back to me for repairs. Keep in mind that I'll charge you for the shipping and time spent on the repairs.
Lost item:
So far I've never lost anything to the mail and I hope that it stays that way. If you suspect that your item may have been lost in transit, please contact me and I'll look into it.
Please note that replacement or full refund of a lost item is only possible if the below criteria are met:
* The item was dispatched with Track&Trace and was sent to a country, where tracking is fully supported.
* A proper investigation into the whereabouts of the missing parcel has been done by the postal service.
All the items I offer for sale are made in a smoke-, perfume- and mostly pet free environment. I do however have a cat and I like to bring my finished plushies outside to photograph them.
